Return Policy

Return Procedure & Policy

Return Policy

We at HYPERTECH are committed 100% to bringing you authentic, quality products and hassles-free shopping experience. But if you are not satisfied with your purchase, you may return any parts to HYPERTECH within 60 days from your date of order, provided that the product(s) is in its original packaging and condition.

In the off-event that your order is damaged in shipping from us, please contact us at 1-844-390-5548 or email customerservice@hypertech.com.

EXCEPTION ON RETURNS

Parts damaged due to improper installation or abuse, are not returnable, and we are not responsible for any labor expenses, towing, rental car, or other expenses caused by the use of wrong or defective parts during installation. All return orders can be charged a 10% Restocking Fee based on the condition the product is returned in.

All products must be fully uninstalled from the vehicle before returning to Hypertech. No refund will be issued for programmers that are still programmed to a vehicle. Refer to the installation manual for instructions on how to program your vehicle back to stock.

Vehicle Warranty: When ordering parts and accessories for vehicles still under the manufacturer's warranty, it is the vehicle owner’s responsibility to ensure that the warranty will not be adversely affected by the installation of these parts. If in doubt, please contact your local servicing dealership or the vehicle manufacturer before ordering. We cannot accept return requests for parts due to vehicle warranty issues.

Warranty Parts: Please refer to the warranty documentation shipped with the product’s packaging. We reserves the right to charge a restocking fee or refuse any parts that show evidence of being used or installed contrary to manufacturer's instructions, subjected to improper handling, packaging, or shipping by the customer.

Return Procedure

To obtain a Merchandise Return Authorization (MRA) contact us at 1-844-390-5548 or email us at customerservice@hypertech.com referencing your order number. An email will be sent within 48 hours of the request with a return shipping address and complete shipping instructions. Please include a copy of the original receipt and the email with the return.

Please note:

  • No returns will be accepted without an MRA number
  • All MRA's expire after 30 days of issue. If the MRA is not shipped back to store.hypertech.com within 30 days of issue a new MRA must be requested
  • All returns must be postage paid. No COD or Freight collect returns will be accepted

REFUNDS
Refunds for returns normally process and credit within 10 days from the date we receive your return at our warehouses. Once the return has been approved and processed, the refund will be credited to the credit card used to buy the merchandise. You will receive a "credit approved" email the day you are credited. Please be aware that the bank may take 4-7 business days to post the credit to the account or credit card used.

If you do not receive a credit after 30 days, please email our returns department at customerservice@hypertech.com and we will respond to you immediately. Shipping charges are not refundable. All return orders can be charged a 10% Restocking Fee based on the condition the product is returned in. All returns must be packaged properly; we are not responsible for damaged returns that resulted from improper packing.

In the off-event that your order is damaged in shipping from us, please contact us at 1-844-390-5548 or email customerservice@hypertech.com.

In-Store Return Procedure

Any purchases made on www.shophypertech.com and delivered to a Dealer can be returned at the same Dealer. The dealer will be able to accept your return and supply you with a proof of return. Refunds for returns made at the Dealer level can take up to 21 business days to post the credit to your credit card used for the original transaction.

Order Cancellation

Our order fulfillment systems are designed to deliver your orders as quickly as possible. Orders are sent to the warehouse immediately for quick fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has been processed.

If you would like to try to cancel or change your order, please contact us via phone or email as soon as possible. We will do everything possible to accommodate your request as long as the order has not already been processed.